What Clients Say

Our new home build has been an absolutely pleasurable experience! The process was smooth and enjoyable from drawing up the plans, to picking out finishes right up to moving in. Terry has always been very professional and knowledgeable about home building, while still maintaining a very personal touch, making you feel like family. Help and expertise with interior finishes and final touches was invaluable. They were always available on-site to answer any questions and final solutions for problems. They did an amazing job in helping to create our dream home!

Janni, Home Owner

We have been extremely satisfied w/ the quality of our home and would like to congratulate your team for a job well done. Victoria was great to work with and impressed us with her remarkable skill set. Not to mention Victoria constantly valued us as customers and provided (exceptional service) was extremely helpful and patient with us. Building a home is an enormous undertaking and it is apparent why Abbey Platinum is continuing to build homes (especially during these times). Thank You for building a notable and distinctive home for our family. We would recommend you to anyone not only for the wonderful homes you build but also for the excellent follow-up service after moving in.. Keep up the good work Abbey Platinum Team!

   Amy & Betsy Conde, 2019

Repeat Customer 4 Times Over...
Abbey Homes built us our first home in approximately 1998. Since then, they have built us 3 more houses. The entire process from picking out the floor plans, to choosing the colours and countertops was made easy by their knowledgeable and helpful staff. I would not hesitate to have them build us another home, and I would recommend them (and have) to anyone looking for a responsible, dependable home builder.

Carla & Lloyd

Thank you from the bottom of my heart..
Not only am I in love with my new home, but the process was fantastic. As you all know, I’ve built more than a few houses over the years, and I can honestly say that this was the most enjoyable experience out of all of them. Art, our team is a great combination of professional and personable, genuine people. From the employees in your office and in the field to your trades and suppliers, even down to the mortgage broker you recommended. I was never steered in the wrong direction and felt that I was always being looked after. I could go on and on… Please know how thankful to wake up this morning in my beautiful, beautiful Abbey home. Thank you for making my dream a reality!

Home Owner

We Appreciated The Building Experience...
We would like to thank you and the entire Abbey team for making our building experience a good one. We appreciated the patience you showed us right from day one when we showed up at your show home near closing time and rifled off a ton of questions. The communication that you showed was great. We appreciated the building experience because you made it ours and not once did your building team question our decision or choice that we made in our home. This experience made it our own and the support that we had to do it with was fantastic.

Kevin & Charmaine

In the past, customers would meet the builder and deals would be simple – agree, shake on it and build your desired home. Welcome to the 21st century, where computers have changed the way business is done. Virtual blueprints allow you to see your desired dream home before making the commitment to build.

After meeting with several builders in Central Alberta, we chose Abbey Platinum Master Built to build our custom home. We made this choice because they were able to work within our budget and to fulfill our wish list.  They were prepared to adapt one of their home packages to suit our requirements and the size of the lot. We found Abbey Platinum Master Built very approachable as they went out of their way to ensure that we were aware of the implications on our budget and our design when we made choices and changes throughout the building process.

We feel Abbey Platinum Master Built exemplifies this simple concept in today’s world by taking pride in their workmanship and desire to have completely satisfied customers. They are also leaders with modern technology by way of integrated communication, using Co-Construct with their clients.

As new clients, we were given a tablet fully loaded with our new home design, which allowed us access to a secure website, with all the details related to build schedule, material ordering selections and the most important - financials. This program allowed us to have our “finger on the pulse” to control our upgrade selections and work within our budget.

We wish everyone could experience this type of service. They were prompt, honest and communicated throughout the entire project. When a decision needed to be made, they never forced anything upon us. They simply entered our requirements into Co-Construct with the related costs and allowed us to make the decision based on our budget and we did not feel any sales pressure. If we had any concerns or issues, they were dealt with quickly and fairly.

We have been in our new home for 10 months now and wanted to go through the builder’s warranty process, before writing a review.  Any issue we had (however minor) was addressed promptly. Steve is amazing – if he cannot sort out the problem himself then he makes sure that the contractors contact us and resolve the issue quickly.

From our first visit to the Sylvan Lake show home to the handing over of our keys we are extremely satisfied with the service we received.  In fact, our sales consultant, Rhdonda Downing (who was just filling in for the day in our neighbourhood), was professional, friendly, helpful and patient with us from start to finish.  This is not to “blow smoke” but our first sit-down meeting with Rhdonda made us feel comfortable and relaxed. Rhdonda’s expertise was amazing, she listened to our needs, and then designed our new home.  What she produced on her computer was exactly what Abbey Platinum Master Built delivered.

The meeting with the sales manager Mindy Smyth and designer Dina was another wonderful experience.  They were friendly, professional and very experienced in their field. Dina arranged showroom meetings with suppliers and assisted us with our selections.  

It was very noticeable that Abbey Platinum Master Built always hired trades who are very meticulous and detailed oriented going above and beyond to ensure that the building was done correctly.  Some even worked on weekends and holidays to meet deadlines. It was also very impressive that the site and surroundings were always kept neat and tidy during construction. (Believe me, we drove past the house many, many, many times during construction).  We are very pleased with the quality of work and detail that went into our home.

As the most award-winning builder in Central Alberta with such accolades as Renovator of the Year and 5-time Builder of the Year, you can trust Abbey Platinum Master Built to provide you with a smooth and worry-free building experience. Any questions or concerns, their customer service is second to none.  Their after-sales service, an often-overlooked service, is a tribute to their consistent work ethic.

If you are looking for an honest, stand by their word business relationship, we would not hesitate to recommend Abbey Platinum Master Built.  We feel that our experience with Abbey platinum Master Built was a success.

Thanks Abbey Platinum and the entire team!

Rob & Jenny Brand